Terms of Use

This is a courtesy translation of a document originally written in Portuguese. In the event of any discrepancy, the Portuguese version of these Terms of Use prevails.

THESE TERMS OF USE AND GENERAL CONDITIONS APPLY TO THE USE OF THE SERVICES OF THE MOOVI WEBSITE/APP. ANY INDIVIDUAL OR LEGAL ENTITY THAT MEETS THE REQUIREMENTS OF THESE TERMS, HEREINAFTER REFERRED TO SIMPLY AS THE USER, WHO INTENDS TO USE ANY OF THE SERVICES OFFERED ON THE MOOVI WEBSITE/APP OR TO ACQUIRE ANY MATERIAL AVAILABLE ON IT, MUST READ AND EXPRESS ACCEPTANCE OF THESE TERMS, WHICH ARE SUBMITTED TO EVERY NEW USER FOR REVIEW AT THE TIME OF REGISTRATION. BY CLICKING ON "I AGREE", THE USER DECLARES THAT THEY HAVE READ, UNDERSTOOD AND ACCEPTED ALL THE CLAUSES OF THESE TERMS.

Key definitions

• PLATFORM: the MOOVI website or application through which the CONTENT is made available to USERS;
• CONTENT: any material made available by the PLATFORM to USERS, such as audiovisual content, workbooks, summaries, podcasts, etc.;
• USER: the individual or legal entity that has contracted the services made available on the PLATFORM.

Company details and purpose

NEDUCA TREINAMENTO EM INFORMÁTICA LTDA., a private legal entity duly registered with the Brazilian corporate taxpayer registry (CNPJ) under no. 45.846.322/0001-94, headquartered at Rua Carlos de Almeida Prado, nº 76 A, Vila Nhocuné, ZIP code 03560-100, owner of the MOOVI trademark, by which it is hereinafter referred to, maintains the PLATFORM, through which it provides services to its USERS.

Through the PLATFORM, the USER may access the CONTENT made available by MOOVI, as well as manage their account.

Registration procedure

To access the CONTENT made available by the PLATFORM, the interested party must register, providing certain personal data, an email address and a password of their choice, which will be used as login credentials. The personal data provided must be correct and truthful, and registering as a USER under aliases that conceal one's real identity is forbidden. On the registration screen, the interested party may view these Terms by clicking on the "Terms of use and general conditions" link, and must read them in full and express acceptance of all their rules by ticking the "I agree" checkbox, highlighted just below that link. Only after reading and accepting these Terms will the interested party be admitted as a USER.

Minors and persons legally incapable of performing civil acts may not register. Acts and purchases made by them shall be deemed null and void.

Under any circumstances, registrations made with false data shall be deemed null and void.

MOOVI does not change the registration or personal data of its USERS. Should a change be necessary, the USER must make it directly through the "Sign in" link, available on the WEBSITE after logging in.

The same person may not hold two or more registrations on the PLATFORM. MOOVI may prevent a second registration by cross-checking the personal data provided, if it still holds such data in its database.

The USER must safeguard their login credentials, as they are personal and non-transferable, never disclosing them to third parties and keeping their computer equipment protected with up-to-date software, current antivirus tools and state-of-the-art firewalls. Such measures are essential to making a secure purchase.

Cost of access to the content

MOOVI may make available, at its sole discretion, the purchase options described below.

PLEASE NOTE: before proceeding with registration, the interested party must check on the PLATFORM which payment methods are available, as they may vary over time. If the intended payment method is not available, the interested party may choose another one or not complete their registration.

Annual subscription: the USER pays for the annual subscription and may access any CONTENT on the PLATFORM during that period. The annual subscription may be split into up to 12 (twelve) instalments when paid by credit card. Cancelling the annual subscription while it is in force will neither interrupt the charging of the total amount nor give the USER any right to a refund.

Use of the content

Accessing or being granted the CONTENT does not transfer, assign or license its copyright to the USER.

The USER must use the CONTENT privately, for personal purposes, and is not allowed to reproduce, distribute, commercialise, donate, share, assign, transfer or perform any other act of the same nature.

Audiovisual content will be available for viewing only through the PLATFORM, and the USER may not use any technological means to reproduce the content outside of it, including but not limited to downloading or screen recording.

Processing of personal data

The processing of USERS' personal data is governed by MOOVI's Privacy Policy.

Recommendations to USERS

The login and password registered on the PLATFORM are personal and non-transferable and may not be lent, rented, distributed or sold to third parties. When this happens, the USER is exposed to financial and personal risks, since whoever holds the login and password will be able to access their personal information. MOOVI is not liable for information leaks that occur under these conditions.

Integrity of the PLATFORM

The USER undertakes to use the CONTENT and the PLATFORM in accordance with the law, these Terms and any other notices, usage rules and instructions brought to their attention. In particular, the USER undertakes not to reproduce, copy, distribute, transform or modify the CONTENT unless previously authorised by MOOVI or legally permitted to do so. Likewise, the USER undertakes not to delete, manipulate or in any way alter the copyright and other data identifying MOOVI's rights, nor the technical protection devices, digital watermarks or any information mechanisms the PLATFORM may contain.

Payment Policy

Purchases made on the PLATFORM may be paid in instalments by credit card. The number of instalments and their minimum amount will be informed at the time of purchase.

The USER may choose to pay in several instalments; however, the total amount of the purchase must be within the credit limit available on their card. If the limit is exceeded, the order will not be approved by the card issuer and the USER will be informed by email. We suggest contacting the card issuer to request a new limit or placing the instalment order again with another card.

MOOVI stresses that it has no control over the payment methods available on the PLATFORM and cannot act as an intermediary between them and the USER in matters involving credit availability.

Discounts, promotions and rules in force on the PLATFORM are not cumulative.

Every transaction involving payment is encrypted with SSL (Secure Socket Layer) technology. This means that only MOOVI has access to this data. Therefore, when the USER submits their data, it is encrypted — that is, while travelling across the internet it becomes unreadable, ensuring its confidentiality.

Exchange voucher, gift voucher or discount coupon

If the USER has an exchange voucher, gift voucher or discount coupon, they may use it by entering the code in the field provided for that purpose once in the shopping cart.

Please note that if the value of the voucher is greater than the value of the purchase, the difference will not be refunded and the same code may not be used again in another purchase. The voucher must therefore be used in full. If the value of the purchase is greater than the value of the voucher, the USER may pay the difference normally, through one of the payment methods offered on the PLATFORM.

To use a discount coupon, the USER must make a purchase whose total value is greater than the amount stated on that coupon, where the coupon is set in currency rather than as a percentage. To pay the difference, the USER may use any payment method available on the PLATFORM.

Exchange vouchers and discount coupons may only be used within their validity period. In case of doubt, the USER should contact MOOVI. MOOVI WILL NOT ACCEPT THE USE OF AN EXCHANGE VOUCHER OR DISCOUNT COUPON AFTER ITS EXPIRY DATE.

Withdrawal policy

MOOVI has great respect for its customers and, in order to maintain credibility and transparency in this relationship, has created a withdrawal policy based on the Brazilian Consumer Protection Code and on the needs of its USERS, and makes its Customer Relations Centre available to receive such requests.

Withdrawal before accessing the content

To cancel an order that has been placed but not yet accessed, the USER must contact the Customer Service Centre following its instructions. Such contact must take place within 7 (seven) calendar days of the purchase being approved.

THE USER MUST NOT ATTEMPT TO ACCESS THE COURSE CONTENT UNDER ANY CIRCUMSTANCES, UNDER PENALTY OF LOSING THE RIGHT TO WITHDRAW.

Withdrawal after accessing the content

To cancel an order that has been placed and already accessed, the USER must contact the Customer Service Centre following its instructions. Such contact must take place within 7 (seven) calendar days of the purchase being approved.

MOOVI WILL TECHNICALLY REVIEW WITHDRAWAL REQUESTS ON AN INDIVIDUAL BASIS. IF THERE IS EVIDENCE THAT THE CONTENT HAS BEEN ACCESSED IN FULL, THE WITHDRAWAL REQUEST MAY BE DENIED, GIVEN THE NATURE OF THE CONTENT.

Refunds in all cases

In all cases involving the return of amounts paid, refunds will follow the rules below:

• The refund or chargeback period only starts after the request has been approved by MOOVI;
• Purchases made by credit card: the refund will be issued on the statement of the credit card used to make the purchase. This procedure is the responsibility of the card issuer and may take up to 02 (two) subsequent statements.

Changes to these Terms

These Terms may be changed at any time, at MOOVI's sole discretion, without prior notice to USERS. MOOVI may send USERS an email message to inform them of a change to the Terms, but it is not required to do so.

USERS are advised to read these Terms whenever possible in order to keep up to date with their provisions.

Applicable law and jurisdiction

Brazilian law applies to all matters arising from these Terms of Use. Any legal dispute regarding these Terms or aspects of the relationships established under them shall be submitted to one of the civil courts of the Judicial District of São Paulo.